TERMS AND CONDITIONS 

WELCOME TO OUR WEBSITE

This page establishes the Terms and Conditions under which, you may use www.mazmanuelaalvarez.com. By using our website, you are accepting these Terms and Conditions. Please visit this website periodically, as the company may modify its Terms and Conditions at any time, as they are binding to you. If you browse and use our website, we hereby reiterate that you are accepting compliance thereof and are bound by them. If you do not agree in whole or in part with these Terms and Condition, please do not use our website or services.

  1. LEGAL NOTICE

MAZ WARRIOR S.A.S is the proprietary owner of the rights included in this website www.mazmanuelaalvarez.com likewise MAZ WARRIOR S.A.S is the sole editor and owner of this website, and may modify, at any time without prior notice, the presentation, management and configuration of this website and contents and services offered thereof. Every user and visitor acknowledge and accepts that at any time, MAZ WARRIOR S.A.S may change, cancel or delete any of the contents of its website. MAZ WARRIOR S.A.S waives any responsibility regarding risks incurred in transactions of any purchase, sale or acquisition of products via this website. This website may omit or have typos or inaccuracies related to the description of products, prices and availability.

www.mazmanuelaalvarez.com reserves its right, without prior notification, to correct any omission, error or inaccuracy, or change or update the information. The contents of this website are for your information and general use and may be modified without prior notice.

  1. DATA PRIVACY POLICY

MAZ WARRIOR S.A.S values its clients and respects their privacy. Should we gather personal information through any system related to this website, we will treat the information in a confidential manner and we will use it exclusively in topics related to the services provided by our brand. We shall not transfer, sell or share data received in www.mazmanuelaalvarez.com without the express and prior consent of the owner of such data.

Upon registering in this website, MAZ WARRIOR S.A.S will request your e-mail. You will receive confirmation of your registration via this mail, which you may accept or reject. We will also require your e-mail to authenticate your on-line purchases and in order for you to receive commercial notifications and ads about the brand. You may unsubscribe, should you wish to, at any time. Should you contact us via WhatsApp, Instagram or any other personalized media, we will request your contact number and name. Should you purchase on our website, additional information will be required. In addition to the Terms and Conditions foreseen as part of the policies of this website, you understand and accept that the company may reveal to third parties, some of the information contained in the subscription request, to the extent is shall be deemed necessary or appropriate to comply with applicable laws or legal processes or proceedings, where such information is deemed pertinent.

 

  1. INTELLECTUAL PROPERTY

The reproduction, dissemination, distribution or public communication, either in whole or in part, is forbidden, without the express and written consent of MAZ WARRIOR S.A.S. Contact us at hola@mazmanuelaalvarez.com

  1. PRODUCT AVAILABILITY

We are a slow and sustainable fashion brand, most of our products and references are made by hand or have handmade interventions, so our stock is limited. MAZ WARRIOR S.A.S will keep a number of units available in the inventory. We will gladly do our best to satisfy our customers in their product demand. If you are interested in a product that is no longer available, or from previous collections, you can send it to make on request, do not hesitate to contact us at hola@mazmanuelaalvarez.com or at +57 3126255482 for information on availability or request the manufacture of such part. Each application will be analyzed, approved or declined, on a case-by-case basis.

  1. MADE TO ORDER

All designs with the MADE TO ORDER option are made upon request and will be shipped within 10 – 30 working days once order is placed, depending on the amount of manual or artisanal work the piece contains. Do not hesitate to contact us through e-mail hola@mazmanuelaalvarez.com or our WhatsApp +57 3126255482 for further information regarding this option. All MADE TO ORDER items cannot be exchanged or refunded.

  1. VAT-FREE DAY – DIA SIN IVA

Vat Free Day or Día sin IVA applies only to purchases in Colombia. In 2022 it will take place on December 2nd; it is a day where all products will be exempt from the 19% sales tax.

Applies to cash payments at our store and through our digital channels such as www.mazmanuelaalvarez.com, WhatsApp and Instagram.

  • The maximum amount to obtain the ban exemption is 904,495 pesos.
  • The buyer can only purchase 3 units of the same reference.
  • Payment must be generated immediately, does not apply for sales credits.
  • No right to refund and/or compensation of VAT is granted.
  • The invoice details must match those of the payment.
  • The measure applies for payments in cash, by credit card, debit card or mechanisms guaranteed by the super financial intendence.
  • The seller may only sell the goods located in Colombia, in detail and directly to the natural person who is the final consumer of such covered goods.
  1. DISCOUNTS

All discounted purchases are final and non-refundable.

  1. SHOPPING CART

Products added to your www.mazmanuelaalvarez.com shopping cart will not be reserved until purchase is effectively made. After 15 minutes of inactivity, these products may be freed to another person interested in such product. Products saved in Wishlist, will not be reserved, we recommend that you be mindful regarding availability.

  1. PAYMENT PROCESS

Payment process will be conducted via PayPal; this safe payment platform will continue and complete the payment process. www.mazmanuelaalvarez.com will not have access to your financial information at any time and waives any responsibility thereof.

  1. SHIPPING AND DELIVERY TIME

Shipping outside Colombia will be made by UPS, DHL or Fedex. International shipping costs for purchase will be US$20. Once you receive your product, you may have to pay fees or taxes as applicable in your country, these are not included in the purchase price.

Please allow 2-5 days for your order to process and ship, unless otherwise noted. Delivery times outside Colombia is between 3-12 working days, destination dependent. Purchases made on weekends or public holidays will be processed the following working day. You must take into account that Colombia has approximately 19 bank holidays per year.

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the client, and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver. Once payment is processed and package is ready, we will send you the tracking number and a follow-up to your email. Please make sure you leave a valid contact number, address and e-mail in your payment information.

  1. WARRANTIES AND CARING FOR YOUR PRODUCT

All pieces have 30 calendar days from the date of purchase (They are handcrafted items for this reason require greater care. Remember to review and follow the care and washing instructions of the internal labels of the garments.)

The warranty covers only damages of quality or suitability. It will be check that the garment or accessories are clean, in good condition and without any modification. Items must come complete and include their original accessories.

The following conditions are not warranted:

In Garments, damage caused by natural wear, excessive use or washing, by abrasion or improper use of the product, mistreatment such as scrapes, scratches and alterations by chemicals. In accessories, improper use of the product, scratches or improper cleaning.

The garment or accessory must come with its internal labels.

The garment or accessory will enter a technical evaluation to validate whether it applies to the warranty policy procedure.

There are no refunds. If you want to start the return process, please contact us at hola@mazmanuelaalvarez.com and we will help you with whatever you need. If you are in Bogota or its surroundings, we will gladly attend this process of change in our Showroom located at Cr.7 #79b-15. We meet from Monday to Friday from 10:00am – 7:00p.m. You can book an appointment at +57 3126255482 to receive your request.

  1. DISCLAIMER

MAZ WARRIOR S.A.S waives its responsibility of the warranty, when there is evidence that the problem stems from: Misuse of a product by the Client, or when the Client evidently has not followed the product’s caring instructions. See above GUARANTEE AND CARING FOR PRODUCTS section. Every warranty request will be analyzed, approved or otherwise declined.

  1. EXCHANGE POLICY

Discounted, MADE TO ORDER and bespoke items are not eligible for exchanges or refunds.

Contact us through +57 3126255482 or at hola@mazmanuelaalvare.com to help you in your purchase process or if you detect any problem or inconveniences with the reception of your request. If your we decide your product applies for exchange policy shipping costs will be responsibility to the client. Should your purchase arrive in poor conditions, please write to us at hola@mazmanuelaalvare.com within 48 hours of reception thereof, describing the product and attaching a photo of the problem. Each request will be analyzed, approved or declined, on a case-by-case basis.

  1. REPAIRS

MAZ WARRIOR S.A.S repairs all pieces made by the company. You can always send your products to our showroom in Bogotá at Cr.7 no.79b n-15 to be repaired or refurbished, irrespective if the warranty period has expired. We will analyze case and will inform the costs of such repairs and delivery time. Shipping costs are not included. Each request will be analyzed, approved or declined, on a case-by-case basis.

To request a repair or maintenance of your garment, contact us at hola@mazmanuelaalvarez.com. If you bought your product from a distributor, get in contact with such distributor and they will contact us. No repairs shall be made to products that were not bought by authorized distributors of MAZ WARRIOR S.A.S.